Customer Support: 01656 856 789

Delivery

We deliver to all UK postcodes including Northern Ireland and the Channel Islands. Please note, surcharges may apply.

UK Mainland Delivery
Delivery Time Next Day
Cost £3.98
Carrier Features Mon-Fri Delivery

 

Scottish Highlands Delivery
Delivery Time 2-3 Days
Cost £13.00
Carrier Features Mon-Fri Delivery

 

Northern Ireland Delivery
Delivery Time 2-3 Days
Cost £14.50
Carrier Features Mon-Fri Delivery

 

Channel Islands, Isle of Man Delivery
Delivery Time 2-3 Days
Cost £25.00
Carrier Features Mon-Fri Delivery

 

France, Denmark, Austria International Delivery
Delivery Time 2-3 Days
Cost £13.50
Carrier Features Mon-Fri Delivery


Can I choose a delivery day?

Unfortunately we can’t provide a nominated day delivery service at present. In most cases, UK mainland orders sent via Express Delivery should arrive the following working day if the order is placed before the order cut-off time countdown.

Do you deliver to my part of the UK?

We deliver to all postal locations in the UK, with the exception of PO Box numbers. Some UK postcodes incur an increased delivery charge.

When do you deliver?

Our courier services provide next day delivery for most parts of the UK. These services are available for orders placed before 2.30pm Monday – Thursday, Friday before 12 noon will be delivered on the Monday and cost £3.95. Delivery is Monday-Friday, but excludes Bank Holidays and Weekends

What happens if I’m out when the courier tries to deliver?

The courier will leave you a card which will explain what to do next. Please contact them directly to arrange a redeliver at your convenience or a collection from the courier depot.

Do you deliver in the evening?

Unfortunately, we can’t offer evening delivery slots at present. Some couriers may choose to deliver later into the evening, but this is not a guaranteed service.

My delivery hasn’t arrived within the given time slot. What shall I do?

Please track your order with the courier, using the link on the email we have sent you to confirm despatch or via the My Account section of the website. If you have any further queries, please contact us and we will be happy to help.

My delivery has arrived but there was an item missing?

Please check your order in the My Account section of the website to confirm that you purchased the item and check your email (and spam folder) to see if we sent you an email advising you that an item was out of stock. If not, please contact us and we will be happy to help.

What should I do if my parcel arrives damaged?

We take every effort to ensure parcels are packed carefully to minimise damage. However, unfortunately sometimes damage can occur in transit. If this happens, you are able to refuse delivery of your parcel when the courier delivers it to your door, and we will pay for its collection from them. If you’ve already received a parcel and found that it’s damaged, please contact us immediately and we will be happy to help.

Why can’t I specify a time for delivery?

Unfortunately our couriers don’t yet offer this service.

Can I send an order to more than one delivery address?

Yes, you can, but you’ll need to place separate orders and pay the delivery costs on each one.

Why do you use so much packaging for your deliveries?

We want to ensure that your order arrives safely, but we use the minimum amount of packaging that ensures that it gets to you without any damage. All packaging is recyclable and we advise you do this.

Can I have a refund for my delivery charge, as the item didn’t show up within the agreed timescales?

Unless you pay for Express delivery we cannot guarantee any specific date. For orders placed under the Express service, we will refund the cost paid for delivery if there has not been a successful delivery or attempted delivery within the stated timescales. Please contact us immediately.

Do you deliver on Bank Holidays?

No, at the moment, our couriers do not usually deliver on Bank Holidays.

Can the delivery address be different to the billing address?

Yes, you can set up a number of delivery addresses within your online account and they do not have to match your billing address. Please note that we may need to do some additional security checks.

Is a signature needed for delivery?

Yes, a signature may be required for delivery, so please ensure someone is available to sign for your parcel between 8.00am and 6.00pm.

Can I change the shipping address?

We may be able to change the address within the first 30 minutes of placing your order, however we can’t guarantee this.

Do you deliver outside the UK (Europe)?

Yes, the postage & packaging shipping cost for European Countries will appear at the Shopping Cart/Checkout stage of your purchase.

For the Rest of the World, please email teammsc@mscnutrition.co.uk for further information.